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      The developer is allocated to work on the tasks for 2 days.  However, he spent 0.25 hours per day.   The current report is not able to display the time utilized on a per day basis Product version: SBM... 11.3 The developer is allocated to work on the tasks for 2 days.  However, he spent 0.25 hours per day.   The developer keys in the time capture widget. Currently, the report cannot capture the allocation by day.  The report can display up till this level. The idea is to enhance the report to allow display of time capture by day basis.   More
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      The developer is allocated to work on the tasks for 2 days.  However, he spent 0.25 hours per day.   The current report is not able to display the time utilized on a per day basis Product version: SBM... 11.3 The developer is allocated to work on the tasks for 2 days.  However, he spent 0.25 hours per day.   The developer keys in the time capture widget. Currently, the report cannot capture the allocation by day.  The report can display up till this level. The idea is to enhance the report to allow display of time capture by day basis.   More
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      The current approach is to create the resource and properties associated with each resource in the Deployment Automation Server (Production Environment) nanually.  It is extremely time-consuming and e...rror prone.  Request for export and import of resources and sub-resources When the consultant implements the deployment process in the Deployment Automation Server (UAT environment), resources are used to define the properties and value for the application.  When the consultant want to port the application to the Deployment Automation Server (Production Environment), there are no option to export and import resource.   The current approach is to create the resource and properties associated with each resource in the Deployment Automation Server (Production Environment) nanually.  It is extremely time-consuming and error prone. The proposed solution is to enhance Deployment Automation Server to either 1.  Export the application (application process, component template process, environments & resources & sub-resources) in a single json file or 2.  Export the resource and its sub-resource. More
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      Matthew Ong
      Matthew Ong added new listing Export & Import of Resources from 1 DA to the other DA in SDA/Deployment Automation
      The current approach is to create the resource and properties associated with each resource in the Deployment Automation Server (Production Environment) nanually.  It is extremely time-consuming and e...rror prone.  Request for export and import of resources and sub-resources When the consultant implements the deployment process in the Deployment Automation Server (UAT environment), resources are used to define the properties and value for the application.  When the consultant want to port the application to the Deployment Automation Server (Production Environment), there are no option to export and import resource.   The current approach is to create the resource and properties associated with each resource in the Deployment Automation Server (Production Environment) nanually.  It is extremely time-consuming and error prone. The proposed solution is to enhance Deployment Automation Server to either 1.  Export the application (application process, component template process, environments & resources & sub-resources) in a single json file or 2.  Export the resource and its sub-resource. More
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      This is a key governance feature required by highly regulated large enterprise like Financial, Telecom, Government and Defense industry. If the administrator can remove the component, application or ...version, there will be no audit trail of the exact files and versions which are used to deploy the application. More
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      iPhone and iPad authenticates against Touch ID which is more secure and convenient than password iPhone and iPad authenticates against Touch ID which is more secure and convenient than password.  
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    • Post is under moderation
      Matthew Ong
      Matthew Ong added new listing Chatbot to improve customer service in Serena Request Center
      Chatbot enables Service Desk engineer to be more responsive to the business and at the same time is in line with the peoples who grow up in the social media age Chatbot enables Service Desk engineer t...o be more responsive to the business and at the same time is in line with the peoples who grow up in the social media age.  This is an example of our customer using chatbot to differentiate their service desk offering.  SSM/SRC can provide chatbot feature to allow our customers to offer better customer service.   More
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      Matthew Ong
      Add Tab option to allow the system administrator to control the layout of the screen. Product version: SSM 5.2.2 Currently, the Add Tab option allow the system administrator to add either a report or... url.  It does not allow the system administrator to create the layout of the page.  The idea is to provide similar layout configuration for the Add Tab option.   More
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    • Post is under moderation
      Add Tab option to allow the system administrator to control the layout of the screen. Product version: SSM 5.2.2 Currently, the Add Tab option allow the system administrator to add either a report or... url.  It does not allow the system administrator to create the layout of the page.  The idea is to provide similar layout configuration for the Add Tab option.   More
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    • Post is under moderation
      Matthew Ong
      Enable the system administrator to control the layout or position of the service requests. Currently, the service requests are auto-populated by the Request Center and arrange alphabetically.  The sys...tem administrator would like to have control on the layout and icon size to suit the screen resolution.   Example 1: instead of 6 per row, the system administrator would like to define 3 service request per row for this category.    Example 2: instead of icon based service category or service request, enable the system administrator to choose text link service request More
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  • DateTitle
    07/03/2017 How to get json listing from SBM JSON Report in SBM 11.1 and above
  • DateTitle
    27/10/2017 Multi-Summary Report to display based on time spent per day
    26/10/2017 Export & Import of Resources from 1 DA to the other DA
    25/09/2017 SBM/SRC Mobile App to authenticate using Apple Touch ID
    25/09/2017 Chatbot to improve customer service
    23/08/2017 Enable System Administrator to control the layout of the service requests

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