David J. Easter

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David J. Easter is the Director of Product Management for SBM and Solutions at Serena. Prior to Serena, David spent 8 years with BMC Software primarily in charge of the Remedy development platform and has performed product management at companies like Acer America, Nortel Networks and Phoenix Technologies.

Life after Internet Explorer 8, 9 and 10

Microsoft formally went through with their plans to end support for Internet Explorer 8, 9 and 10 on January 12, 2016.  Serena did post a warning about this back in November 2014, so hopefully it didn't come as too much of a surprise.  But now that it's a reality, what can you do to keep browser access to Serena products available for your users?

1. Upgrade to Internet Explorer 11

Likely, the easiest thing to do will be to upgrade to Internet Explorer 11.  IE11 is still supported by Microsoft and will continue to get patches and security updates into the near future.  In addition, IE11 will have the same basic look and feel as IE 8, 9 and 10 which will reduce the amount of training and self-discovery required for your users.

2. Move to Firefox or Chrome

A less conservative move could be to embrace Firefox or Chrome as your browser of choice.   If you organization allows for non-Microsoft browsers, both Firefox and Chrome have abandoned the traditional versioning of browsers and automatically update in place on a near monthly rate.  This can reduce the IT overhead of "big rock moves" from one major version to the next.  

3. Move to the Microsoft Edge browser

The future of Microsoft browsers is Microsoft Edge.  While Windows 10 comes with both Internet Explorer and Edge, Microsoft has stated that Internet Explorer 11 will be the last release of IE and some folks may want to get ahead of the game by just moving to Microsoft Edge.  Of course, you'll need to be on Windows 10 to do that but if your organization is on the leading edge of technologies, this is a good time to switch.

4. Continue using IE 8, 9 or 10

Of course we can't recommend this option, but if your organization can't move away from the legacy versions, you'll have to hope that new security concerns aren't discovered or that you don't run into any new defects.  If you haven't already, it'd be good to start evaluating what's keeping you from moving to IE11, Firefox, Chrome or Edge and put a plan in place how to overcome those barriers sooner than later.

 

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Try the new SRC mobile client - even if you don't have SRC

Try the new SRC mobile client - even if you don't have SRC

Want to try out the new SRC mobile client, but don't have SRC?  Or you do have SRC but don't have a non-production instance to play with?  We've got you covered!

During the SRC mobile beta, we made a test server available to our beta testers.  To help out folks without easy access to an SRC instance, we've left that server up and running.  Just download the SRC mobile client from the Apple App Store or Google Play and connect to our hosted server using the following information:

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Recent Comments
Vickie Ortega
I've been using this for a while now and I just love it. In fact, this saved me earlier this week! My computer GPF'd and wouldn't ... Read More
Thursday, 28 January 2016 8:08 PM
David Berner
This looks great. Is there a (planned) feature to enable some form of single sign on (adfs integration , certificate log on, ...) ... Read More
Saturday, 05 March 2016 11:11 AM
David J. Easter
Authentication for the mobile client uses the same mechanism as the browser. So if you have SSO enabled for your SBM server to en... Read More
Saturday, 05 March 2016 3:03 PM
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